Our Terms & Conditions
Please review the following prior to works being undertaken.
Please read our terms on conditions prior to works being undertaken.
If you aren’t sure or need further clarification then please call us on 020 8935 51560
All quotes are valid for a maximum of 30 days, following this period costs may increase/decrease.
Upon acceptance of our quote and instruction of our services, you will be required to complete an online form to clarify invoice payer details. This must be submitted to us before we can confirm your booking and commence works.
If you are not the bill payer, the relevant option on the form must be selected and the correct payer details submitted. Failure to complete the payer information will result in you becoming liable for the invoice.
Job Cancellation Fees
- Same Day Cancellation Fee
- If a survey has been cancelled or postponed on the day of the survey, a fee of 35% of the quotation value or £550+VAT (whichever is greater) will apply.
- Day Before Cancellation Fee
- Surveys that are cancelled by the client on the day before the scheduled arrival will be subject to a 20% fee of the full quote cost or £300+VAT (whichever is greater).
- Commercial Clients
- Following the issue of drawings/survey results, payments are to be strictly within 30 days of the invoice date.
- Non-Commercial Clients
- Following the issue of drawings/survey results, payments are to be strictly within 14 days of the invoice date.
VAT Reverse Charge
We reserve the right to charge statutory interest on all debts that exceed our invoice due date.
The current rate set by the Government at 8% + the Bank of England base rate on a per annum basis. In addition, we also reserve the right to charge debt recovery costs as set out by Government guidelines.
Issuing Drawings to Commercial Clients
For first-time commercial clients, at the point of drawing completion, watermarked PDF files will be issued via email along with an invoice for the works. Once this invoice has been paid, final copies of the associated drawings in PDF and DWG (CAD) format will be provided via email.
For existing commercial clients, if no previous invoices are overdue by more than 14 days, final copies of the drawings in PDF and DWG (CAD) format will be provided via email at the point of completion.
If existing clients have previous invoices overdue by more than 14 days, watermarked PDF files will be issued via email along with an invoice for the works. DWG (CAD) and final PDF files will only be issued once the account is up to date.
Issuing Drawings to Non-Commercial Clients
At the point of drawing completion, watermarked PDF files will be issued via email along with an invoice for the works. Once this invoice has been paid, final copies of the associated drawings in PDF and DWG (CAD) format will be provided via email.
If you aren’t satisfied with our drawing or survey work please notify us in writing clearly stating any issues within 30 days of receiving the drawings. We reserve the right to rectify any erroneous or missing data/information either by re-visiting the site or amending drawings. Please note we cannot issue any refunds after the 30-day limit has elapsed.
We will price in sufficient time on site for elements such as inductions, discussing drawings and other general arrangements. If THS Concepts are prevented from working for reasons that we could not have factored in such as delays / stoppages by the client then we charge a fee of £55/hour + VAT per Surveyor that is on site.